Refund and Return Policy
Effective Date: [Insert Date]
At Prabhu Wear, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, please review our refund and return policy below:
1. Returns
Eligibility for Returns:
You can return an item within [3] days of delivery if:- The product is unused, unworn, and in its original condition.
- The item is returned in its original packaging with tags intact.
- You provide proof of purchase (order number or receipt).
Non-Returnable Items:
We do not accept returns for:- Customized or personalized products.
- Items purchased on clearance or sale.
- Damaged items caused by misuse or improper handling.
How to Initiate a Return:
- Contact our customer support team at [Your Email Address] or [Phone Number] with your order details.
- Once approved, ship the item to the address provided by our team.
2. Refunds
Eligibility for Refunds:
Refunds are processed once we receive and inspect the returned item.- Approved refunds will be credited to your original payment method within [7] business days.
Partial Refunds:
In some cases, only partial refunds may be issued, such as:- Products showing signs of use but returned in acceptable condition.
- Items missing original packaging or tags.
Non-Refundable Fees:
- Shipping fees are non-refundable.
- Return shipping costs are the responsibility of the customer, unless the product is defective or damaged.
3. Damaged or Defective Items
- If you receive a damaged or defective item, please notify us within [3] days of delivery.
- Provide photos of the damage and your order details, and we will arrange for a replacement or refund.
4. Exchanges
- Exchanges are accepted for size, color, or product variations, subject to availability.
- Follow the same process as returns to initiate an exchange.
5. Late or Missing Refunds
- If you haven’t received your refund after the stated period:
- Check with your bank or payment provider.
- Contact our support team at [Your Email Address] for further assistance.
6. Contact Us
If you have questions or need help with a return, refund, or exchange, reach out to us:
- Email: [Your Email Address]
- Phone: [Your Phone Number]
We are here to make your shopping experience with Prabhu Wear smooth and worry-free.